The Wallflower & Wallace is committed to ensuring that your privacy is protected and this privacy notice explains how we handle and use the types of personal data that we collect from you when you interact with us. It also explains how we store and handle the data of our customers and interested parties and keep the data safe.
We have published this notice to help you understand:
How and why we collect information from you;
Who we share your information with, why, and on what basis; and
What your rights are
We regularly review and, where necessary, update our privacy information on our website (www.thewallflowerandwallace.com). If we plan to use your personal data for a new purpose, we will update our privacy notice and communicate the changes to you before starting any new processing.
This privacy notice was last updated on 11 September 2018.
Who is responsible for managing your information?
The Wallflower & Wallace and its website (www.thewallflowerandwallace.com) is owned, operated and maintained by:
The Wallflower & Wallace
Units 2 & 3 Church Farm Barns
Norfolk NR11 6RQ
T: +44 (0)1263 639 008
What information do we collect?
If you place an order with The Wallflower & Wallace or make an enquiry about a potential order, we will collect the details that you provide in relation to that order or enquiry. Information held may include your name; address; telephone number; email address; payment details; plus information about your order or enquiry including any special requests.
If you subscribe to The Wallflower & Wallace e-newsletter, we require your name and email address in order to communicate with you.
How do we use your information?
The information you provide may be used in a number of ways, for example:
To enable us to provide you with details or information that you have requested
To enable us to complete and manage your order
To manage customer service enquiries
To inform you about our promotions, special offers and latest news (when you subscribe to The Wallflower & Wallace e-newsletter)
For statistical analysis when we evaluate our services
How do we manage your information?
We understand that privacy and security is very important to all our customers and we are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place physical, electronic, and managerial procedures to safeguard and secure your data.
Please note that The Wallflower & Wallace website (www.thewallflowerandwallace.com) contains links to other websites of interest. However, we do not have any control over third party websites and we cannot be responsible for the protection and privacy of any information that you provide whilst visiting these websites. Third party websites are not governed by The Wallflower & Wallace privacy notice and you should, therefore, exercise caution and review the privacy statements for these websites.
Who might we share your information with?
In order to provide you with the products and services that we offer, we may share your information with our service providers. We only provide the information they need to fulfil their specific services and examples of the kind of third parties we work with include:
Direct marketing organisations (we use Mailchimp to process our e-newsletter)
IT companies who support our website and other business systems
We only transfer your personal data to service providers where we are satisfied that this is lawful and that adequate levels of protection are in place to protect the integrity and security of your data both in the UK and internationally.
We may also disclose your personal data without your permission in connection with any prospective legal proceedings to establish, exercise, or defend our legal rights.
If in the unlikely event that our business is ever sold to or purchased by another company, our data records will be included as part of our business assets.
On what legal basis will we process your information?
We will always process your personal information on lawful grounds and in particular on the grounds set out below:
If you place an order with The Wallflower & Wallace, we will use the details that you provide to process your order. These details will include your name; address; telephone number; email address; payment details; and information about your order including any special requests. Without this information we will be unable to process your order.
If you make an enquiry about a potential order, we will use the details that you provide to respond to you. These details may include your name; address; telephone number; email address; and information about your enquiry including any special requests. Without this information we may be unable to provide you with a full response.
You have the right to ask us at any time:
To confirm whether we hold any of your personal data
To send you a copy of any personal data that we hold about you
To correct any inaccuracies in your personal data and to add relevant details where the personal data we hold is incomplete
To delete (to the extent possible) any of your personal data, where we are required by law to do so
To stop processing your personal data, where we are required by law to do so
To provide you with a portable copy of the personal data we hold about you, where we are required by law to do so
To stop processing any of your personal data that we process on the basis of our legitimate interests
To stop sending you marketing material (however, please note that we may continue to send you service related communications ie emails regarding a forthcoming order etc)
Where we have reached a decision that affects you by processing your personal data automatically then you have the right to speak to someone to discuss that decision.
Where we process your personal data on the basis that you have given us your consent to do so then you may contact us at any time to withdraw your consent.
If you wish to exercise any of these rights, or wish to object to our use of your personal information, please write to us at the address given below:
The Wallflower & Wallace
Units 2 & 3 Church Farm Barns
Norfolk NR11 6RQ
How long do we keep your personal data?
When we collect and/or process your personal data, we will only keep it for as long as is necessary for the purpose for which it was collected. At the end of that retention period, your data will be completely deleted or anonymised so that it can be used in a non-identifiable way for statistical analysis and future business planning.
When you place an order with us, we will keep the personal data that you provide for seven years so that we are able to comply with our legal and contractual obligations.
If you sign up to receive our e-newsletter, you will remain on our mailing list until the time that you choose to unsubscribe.
Making a complaint
If you feel that your data has not been handled correctly or you are unhappy with our response to any requests regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (www.ico.org.uk / T: 0303 1231113).
If you are based outside the UK, you have the right to lodge your complaint with the relevant data protection officer in your country.